Software Based IP Communications
MaxCommunicator is a powerful Windows .NET soft phone application. Using MaxCommunicator, employees can easily manage their calls right from their desktop PC, click to dial, presence management, personal call queues, call forwarding, transfer and conference, one number access and more – all integrated with the IP desktop phone.
MaxAgent is a Windows .NET soft phone application delivering all of the MaxCommunicator call management features, plus additional features designed for a Call Center agent. With MaxAgent, Call Center agents can view the queue, monitor workgroup status, measure their own performance, review their log-on history and view the status of any workgroup or extension.
MaxOutlook is a version of AltiGen’s MaxCommunicator. MaxOutlook is integrated into Microsoft Outlook. You can access, configure, and perform several of the system’s PBX functions directly from within Outlook, including call handling, call forwarding, voice messaging, extension monitoring, conferencing, and One Number Access. Like MaxCommunicator, MaxOutlook allows you to obtain phone numbers to dial from a Microsoft Outlook Contact list. MaxOutlook also lets you see the incoming calls that have a matching record in the Contact list.
MaxInSight, AltiGen’s new Call Center management application, collects operational data from your call center and displays real time statistics on a large screen monitor, including real-time workgroup queue status, workgroup agent resource status, customer service levels, and more. With multiple display options such as charts, graphs, gauges and numerical statistics, and the ability to set alerting conditions, MaxInSight helps to insure that your call center is operating at peak efficiency.
MaxSupervisor is a Windows .NET application providing Call Center supervisors and workgroup managers with the ability effectively manage their workgroup queue. MaxSupervisor enables users to oversee multiple Workgroups with features such as queue monitoring, queue statistics, agent statistics and agent monitoring.
MaxCall can increase outbound calls by up to 300%. Approximately 80% of sales prospecting phone calls result in a voicemail message. With MaxCall you can record the “perfect” message one time to maximize productivity. Users can make their next call while the recorded message plays into the recipient’s mailbox. Multiple messages can be recorded for different calling campaigns and the agent never has to leave a fatigued or poor voice message again.
Because of AltiGen’s expertise in developing software based IP telephony solutions, unlike othermobile communications applications, MaxMobile extends a complete set of business phone features to Smart Phones. Leveraging the capabilities of AltiGen’s MaxCommunications Server,MaxMobile enables phones to function as the single, converged business and mobile phone device. In most cases, the MaxMobile PBX feature set exceeds the capabilities of any current phone system you may have in place today.
Exchange-based Unified Messaging
AltiGen’s integration with Exchange Server 2007 means that all voice mails are seamlessly routed to Exchange for storage and retrieval. Now voicemails, faxes, and e-mails can all be accessed via Outlook, Outlook Web Access, and the new Outlook Voice Access. With Unified Messaging, employees are more productive and the cost of separate systems is eliminated.
Meet Me Audio Conference Bridge
AltiGen’s integrated “Meet Me” IP Audio Conference Bridge supports from 12 to 120 conference participants. It includes an intuitive desktop interface for users to simply and easily set up, schedule, invite participants and manage conference calls. By eliminating the need to use expensive external audio conferencing services, the IP audio conference bridge delivers a rapid return on investment.
More than 40 reports provide detail and summary information for agents, workgroups and lines. Increase agent performance, optimize the efficiency of your call center and ensure member satisfaction with AltiGen’s comprehensive Call Reporting system.
Call Recording is a server application which allows all calls, designated calls or a sampling of calls to be automatically recorded and stored in a secure database. Also available is the VR Manager application for retrieval, reporting, and managing the centralized recorded audio files.
VRManager performs recorded file management — indexing, converting, tracking, playback, reporting, and other critical functions for call center customers who would like to keep recordedfiles for administrative, legal, or quality assurance purposes.
Automatic Call Distribution Engine
At the heart of AltiGen’s Voice over IP call center system is a powerful, software-based Automatic Call Distribution (ACD) engine. The AltiGen ACD offers simple to sophisticated call routing options, including Skills Based Routing and Priority Customer Routing.
AltiGen’s VoIP business phone systems allow enterprises to seamlessly unite employees across the entire organization. AltiGen’s distributed architecture has been designed so they can communicate as if they were located in the same building with a single telephone system.