The Situation: Existing phone system was outdated and they had no way method in place to ensure quality customer service or track hold times.
The Solution: Marcus Networking suggested they replace the old phone system with a VoIP phone system. The new system has provided many benefits including lower labor costs since everything is done over an IP network and ties back to a master phone system in the office. Patients aren’t holding as long and are being transferred to the right extension much faster. The advanced call reporting shows the office how long patients are waiting on the line and overall call volume which has been extremely useful from a customer service stand point. The new VoIP phone system has made the office more productivity and efficient.
The Situation: The company’s phone system was very outdated and they had a very expensive long distance phone bill.
The Solution: Marcus Networking suggested a VoIP phone system because they knew it would reduce the long distance phone bill. The new system allows the six offices to communicate with satellite offices for free. No long distance charges apply because everything is done over the internet. Employees simply dial an extension, instead of a phone number with area code. Since implementing, the company has saved $2,500 a month in long distance charges by switching to the VoIP phone system. It has proved to be a very wise business decision.
The Situation: The company grew to the point the existing phone system wasn’t cost effective. They needed an innovative solution to meet their demands.
The Solution: Marcus Networking installed a VoIP system because of the advanced call reporting, ability to lower the long distance bill and opportunity to add multiple offices as the company continues to grow. As a 24/7 call center, the advanced call reporting has been a great training tool. Calls can be recorded and management can use them to teach new employees. As the company continues to grow and add new employees it’s easy to add more users to the VoIP phone system too.