- Improved Workflow
- Proactive Maintenance and Network Monitoring
- Minimized Costs
- An IT Team Compared to One Full Time Employee Servicing your IT Department
A La Carte Outsource Service Agreements (OSA)
Customers, who wish to work on a per project basis, can do so under the hourly A la Carte OSA. Marcus Networking offers any of the services covered in the MMNIS plan on an hourly, per project rate. To inquiry about rates, please contact email@example.com
Monthly Managed Network Infrastructure Support (MMNIS)
Marcus Networking offers customers comprehensive support and services through its monthly managed network infrastructure support plans. The recurring monthly plan helps control costs and includes proactive maintenance, anti-spam service, networking monitoring service, offsite backup, reactive and afterhours support.
Proactive Maintenance Support
Our team provides proactive maintenance support to ensure your systems are functioning properly. As our team continues to expand, our list of services expands too. To inquire about what’s included in proactive maintenance support, email us at firstname.lastname@example.org.
Email processed by a Microsoft Exchange Server is filtered by a third party Partner Service before delivery to your Exchange Server. This service filters inbound email messages for spam and quarantines suspicious messages, scans inbound email messages being sent from outside your company for viruses, and includes “spooling” or holding of your inbound mail in the event your Exchange Server is down.
Network Monitoring Service
During Business Hours
During business hours, you will generally know of a major network problem before we do. Power outages, server problems, and Internet interruptions are to name a few. Although our systems will notify us when these events happen, please contact us immediately to report these types of problems. Help Desk is open 24/7, please call (602) 427.5049.
After Business Hours
When a monitored event occurs, we will triage the condition causing the event and follow the previously discussed escalation procedures for reacting to and notifying you of monitored events. Service Recipient hereby authorizes Marcus Networking to respond accordingly to after business hours events to minimize the downtime for the Service Recipient and charge the designated company rate defined on page one.
Offsite Backup Software
Our Backup Software runs at designated times, predetermined by Marcus Networking. Depending on your environment, a local backup copy may be created or an online offsite copy may be created. Music files and user personal pictures are excluded from this backup to preserve space and will not be available or restorable in the event those items are lost or deleted.
Reactive Support is designed to allow the day-to-day user issues to be resolved. Reactive Support is provided by onsite visits and through remote telephone support when appropriate. During business hours Marcus Networking and Service Recipient will agree upon the fastest and most appropriate method of delivering reactive support.
Support Service Requests
Your monthly fee includes unlimited reactive support service tickets each month. Reactive support service tickets are request, made by previously identified authorized individuals of Service Recipient, for support of items covered by this agreement. Support request are initiated by the authorized individual either by emailing the Marcus Networking helpdesk, phoning the helpdesk at (602) 427.5049, or using the client portal.
Afterhours support request will be answered by the Technician or answered by our automated telephone system and paged out to the Technician designated to be on call. This Technician may only be able to provide initial triage of the support request and may need to escalate to another higher level resource to resolve the issue. The first 30 minutes of an afterhours support issue is included in your monthly support fee.
Call us today (602) 427.5027 or use our contact form below to discuss your requirements in detail.